What if people had more power to make their lives, and society as a whole, better? For decades, Nigeria has faced unprecedented challenges and
Emotional Intelligence in Africa Society (Nigeria as a case study); A moment of Choice is Here Emotional intelligence (EI) refers to the ability
A new case study, written by Giacomo Nottoli, Lorenzo Fariselli, Fabio Barnabè, Erika Paci in collaboration with Massimiliano Ghini, Joshua
The challenge of converting Customer Service Representatives in a contact centre into sales associates is a growing trend as businesses look for
In one of the world’s leading pharmaceutical companies, a Key Accounts team on the verge of collapse implements a six-month learning and coaching
Bringing emotional intelligence tools and skills into the leadership team assisted the Sheraton Studio City to rapidly and successfully transform