Ope Wemi-Jones Founder and Managing Partner at The Customer Focused Company
With over 20 years’ experience working with C-suite leaders, she have built relationships and trust to gain cross-functional alignment and drive change. Today, she is the ‘Go to Expert’ to help organizations demystify the buzz words “Customer Service”,”Customer Experience”. She work with organizations to create the service culture that sizzles with measurable returns on investments. From the gate to the board room, she integrate service to the core of the business.
She understand selling to women ;thus making women the gold standard for service ultimately improves service delivery to everyone. Her work in the women market space positions her to help improve global productivity by harnessing the untapped potential in the gender called WOMEN through financial inclusion. She is a stronger believer in the truth that 50% of global population is too much to be described as a niche.Wondering what to do about Financial inclusion? It is the roles of Banks only. Every organization can embed financial inclusion into how their business is carried out .
She is always excited to give her resources towards helping organizations and people get better
*Customer service strategy * Product Development and sales* SME support *Women banking*Customer Experience* Customer Loyalty *Customer growth strategies *Motivation *Coaching *Marketing and communication*Facilitation * Customer Engagement *Business intelligence
Chief Experience Officer at The Customer Focused Company from – Present
Head,Customer Experience Management at Skye Bank Plc for 4 years and 10 months, Victoria Island Lagos
Group Head,Customer Care at Access Bank Plc for 7 years, Victoria Island,Lagos
Master of Business Administration – MBA
Accounting at Yaba College of Technology –
Senior Management Program at Lagos Business School – Present
ACA at Institute of Chartered Accountants of Nigeria
Group Head, Inclusive Banking at Access Bank Plc on Economic Empowerment